Process Performance Specialist
Core
Defining, measuring, and monitoring process performance, value realization, and automation readiness across core business processes to ensure BPM initiatives deliver operational, financial, and risk outcomes.
Role type
Process Performance Specialist
Builds
Standardized process performance metrics, KPI frameworks, dashboards, and reporting packs for BPM leadership and ExCom.
Domain
Healthcare (HMO) / Business Process Management (BPM) & Automation Readiness
Deliverable
dashboards & analysis
Required skills
Process performance measurement, KPI framework definition, data analysis, baseline establishment, post-automation performance analysis, benefits realization tracking, risk identification
Preferred skills
Experience with BPM certification processes, automation intake processes
Technologies
None explicitly stated
Responsibilities
Define and maintain standardized process performance metrics and KPI frameworks; establish baseline process performance prior to redesign/automation; measure and analyze post-standardization and post-automation performance; assess and report process stability and readiness for BPM certification; develop and maintain dashboards and reporting packs; partner with Finance and PMO to validate benefits realization; identify and escalate performance risks.
Seniority
Specialist, hands-on IC
