Investment Client Services Specialist - Top Advisor
Core
Resolves investment operations inquiries and escalations, manages client account maintenance, and provides operational oversight to ensure compliance and fiduciary responsibilities.
Role type
Senior IC investment operations specialist
Builds
Operational processing and client service support for investment advisory accounts
Domain
Financial services / Investment operations
Deliverable
client delivery
Required skills
Investment industry knowledge, analytical skills, leadership, project management, process improvement, system testing expertise
Preferred skills
Cross-functional collaboration, business acumen, change management
Technologies
Brokerage and advisory service platforms
Responsibilities
Resolve complex investment operations inquiries and escalations, oversee investment advisory accounts for compliance, manage call center service levels, lead process improvement initiatives, assist team members with complex case work, review staff work for quality and accuracy
Seniority
Senior, hands-on IC with supervisory duties