Field Service Engineer II
Core
Field Service Engineer supporting air, fuel, lube, and hydraulic applications for the Mobile Solutions business, solving customer problems and coordinating field issues.
Role type
Field Service Engineer II
Builds
Supports the entire business vertical catalog for air, fuel, lube, and hydraulic applications
Domain
Industrial filtration, diesel engines, hydraulic systems
Deliverable
client delivery
Required skills
mechanical aptitude, troubleshooting moderately complex problems, liaising between engineering and production facilities, processing customer complaints, navigating computer systems (Outlook, Oracle, Webex, MS Office), understanding manufacturing processes
Preferred skills
Bachelor's degree in Engineering, adapting procedures and tools, managing multiple assignments, managing customer conflict, showing initiative, understanding diesel engines and/or hydraulic systems
Technologies
Outlook, Oracle, Webex, MS Office Suite, customer portals
Responsibilities
Solve customer problems using standard procedures and ingenuity; Liaise between engineering, production, and customers to resolve field issues; Process customer complaints and answer technical questions; Utilize computer systems to investigate and track claim information
Seniority
Mid-level, hands-on IC