Field Service Technician, VIC (12 months Casual)
Core
Field Service Technician providing technical support, maintenance, repairs, and field corrective actions for medical devices and equipment in hospitals and clinics.
Role type
Field Service Technician (Casual)
Builds
Operational medical equipment for healthcare providers
Domain
Healthcare / Medical Devices
Deliverable
physical/clinical work
Required skills
Troubleshooting, problem-solving, electrical/electronic/mechanical/biomedical engineering knowledge, customer service, organizational skills, database basics, networking basics, Microsoft Office proficiency
Preferred skills
Experience servicing technical equipment in healthcare environments, experience in field service or biomedical engineering roles
Technologies
Microsoft Office, databases, networking systems
Responsibilities
Performing field corrective actions, repairs, and maintenance on Baxter equipment; Planning and executing service work per customer requirements; Managing service requests from acknowledgment to completion; Providing first-level technical support and troubleshooting remotely and on-site; Escalating complex technical issues; Maintaining accurate service records and documentation per GDP requirements; Supporting product quality initiatives and continuous improvement; Collaborating with Technical Services, Quality, Regulatory, and commercial teams; Ensuring compliance with company policies and industry regulations; Completing administrative requirements including service reports and expense submissions
Seniority
Junior to Mid-level, hands-on IC