Senior Specialist, Medical Information
Core
Managing all aspects of medical information support for Baxter products for internal and external clients in France & Benelux, with ad-hoc support for the wider EMEA region.
Role type
Senior Specialist, Medical Information
Builds
Standardized responses (SRLs), FAQs, SOPs, and operational support for product launches and conferences.
Domain
Pharmaceutical industry, Medical Information
Deliverable
client delivery
Required skills
Medical writing, oral communication, analytical problem solving, telephone handling, conflict management, regulatory environment knowledge, product knowledge, cross-functional collaboration, training delivery, data trend analysis.
Preferred skills
Knowledge of Baxter or competitor products.
Technologies
Windows Office, Medical Information Management System.
Responsibilities
Provide reactive and proactive medical information service to clients; Develop and maintain standard responses, FAQs, and SOPs; Identify and report adverse events and complaints; Manage contact and contract with external call center (SERENITE 24); Identify call trends and clinical practice evolution; Train internal and external teams; Collaborate with EMEA, R&D, Regulatory, and Pharmacovigilance teams; Support product launches and conferences.
Seniority
Senior, hands-on IC
