Product Service Technician
Core
Diagnosing, repairing, maintaining, upgrading, and refurbishing medical devices for healthcare professionals across EMEA and APAC regions.
Role type
Product Service Technician (Medical Devices)
Builds
Repaired and refurbished medical devices returned by customers
Domain
Healthcare / Medical Devices
Deliverable
physical/clinical work
Required skills
troubleshooting, problem-solving, attention to detail, time management, technical repair, equipment configuration, warranty evaluation, documentation, LEAN methodologies (DMAIC, PDSA)
Preferred skills
SAP proficiency
Technologies
SAP
Responsibilities
Troubleshoot, test, repair, and maintain Baxter medical devices and approved OEM products; Configure and upgrade new and existing equipment; Refurbish returned devices to ensure quality and performance standards; Evaluate warranty eligibility and determine repair processes; Prepare repair quotations for customer-owned equipment; Document product failures and service actions in internal systems; Provide technical troubleshooting support by phone; Collaborate with colleagues to deliver seamless customer support; Participate in continuous improvement initiatives using LEAN methodologies.
Seniority
Mid-level, hands-on IC