Supervisor, U.S. Health Care Operations
Core
Leads day-to-day execution of the U.S. health care operations portfolio, managing eligibility, enrollment, medical plan administration, chronic condition programs, and vendor oversight.
Role type
Senior IC health care operations supervisor
Builds
Sustainable team routines, operational controls, and service delivery for a complex multi-population benefits environment
Domain
Employee benefits administration / U.S. Health Care
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
U.S. health and welfare benefit administration, eligibility rules, enrollment processes, vendor management, operational controls, data analysis, project management, stakeholder management, compliance management, process improvement
Preferred skills
Union partnership experience, ACO and value-based care exposure, chronic condition management, Medicare benefit administration, operational transformation leadership
Technologies
Microsoft Excel, PowerPoint, Word, HR systems, AI-enabled productivity tools
Responsibilities
Lead, coach, and develop a team of health care operations analysts; oversee day-to-day administration of U.S. health benefit programs; lead vendor oversight for service delivery and operational performance; translate operational insights into recommendations for process efficiency and risk management; serve as the leadership escalation point for complex participant issues and cross-functional operational risks
Seniority
Senior, hands-on IC
