Service Consultant
Core
Trusted link between customers and skilled technicians, guiding clients through vehicle service and repair processes to ensure honesty and transparency.
Role type
Service Consultant (Customer Service & Operations)
Builds
Seamless vehicle service experiences for CarMax customers
Domain
Automotive retail / After-sales service
Deliverable
client delivery
Required skills
Customer service, active listening, data recording, cash handling, shift flexibility, physical stamina
Preferred skills
None stated
Technologies
None stated
Responsibilities
Welcome and engage customers professionally, document concerns and create repair orders, consult on recommended repairs, review completed work and prepare invoices, process payments, coordinate workflow
Seniority
Entry-level, hands-on associate
Sourced via workday · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.