Service Consultant
Core
Trusted link between customers and skilled technicians, guiding clients through vehicle service and repair processes to ensure honesty and transparency.
Role type
Service Consultant (Customer Service & Operations)
Builds
Customer service experience and vehicle repair workflow coordination
Domain
Automotive retail / After-sales service
Deliverable
client delivery
Required skills
Interpersonal communication, Active listening, Data recording, Cash handling, Workflow coordination, Shift flexibility
Preferred skills
None stated
Technologies
Intermediate computer skills
Responsibilities
Welcome and engage customers professionally, Document customer concerns and create repair orders, Consult on recommended repairs and explain service details, Review completed work for accuracy and prepare invoices, Process service payments and manage cash transactions, Coordinate workflow efficiently in a fast-paced environment
Seniority
Entry-level / Individual Contributor