Senior Data Scientist, Customer Conversion
Core
Develop and maintain ML/AI models and analytical frameworks to improve customer experiences, operational effectiveness, and business decisions at CarMax.
Role type
Senior IC data scientist (customer conversion & experience)
Builds
Intelligent customer communications, AI-driven support experiences, and operational strategies for CarMax stores and digital channels
Domain
Automotive retail + machine learning & AI
Deliverable
production ML models
Required skills
Python, SQL, statistical modeling, machine learning, model evaluation, experimental design, model interpretability, natural language processing, large language models
Preferred skills
Experience applying NLP or LLMs in business settings
Technologies
CarMax machine learning cloud environment
Responsibilities
Design and develop algorithms impacting critical business areas; partner with engineers to deploy and maintain algorithms; assess production model performance; explore new use cases for algorithms; design tests and data collection strategies to improve algorithm performance
Seniority
Mid-level (1-2 years experience), hands-on IC
