Technicien / Technicienne Datacenter (Data Center Customer Operations Technician IV shift)
Core
Execute physical data center installations, cross-connects, and customer support for digital infrastructure contracts.
Role type
Senior IC data center operations technician
Builds
Physical connectivity, rack installations, and cross-connect circuits for enterprise customers
Domain
Data center infrastructure / Telecommunications
Deliverable
physical/clinical work
Required skills
rack and stack, fiber and copper cabling, cross-connect installation, Layer 1-3 testing, troubleshooting, queue management, customer access control
Preferred skills
capacity planning, vendor coordination, process improvement recommendations
Technologies
overhead cable trays, cage mesh, cabinets, cable management systems, fiber terminations, cross-connect circuits
Responsibilities
Review and execute moderately difficult work orders and customer tickets; install and test cross-connect circuits and rack equipment; troubleshoot Layer 1-3 connectivity issues; manage queue priorities and reporting; support customer on-site access and escorting; coordinate vendors for projects.
Seniority
Senior, hands-on IC
