Process Excellence Senior Manager
Core
Lead the hands-on redesign of priority value streams using AI to change how work gets done, while building the management habits and operating system that make these changes stick.
Role type
Senior IC Process Excellence Manager (AI-enabled transformation)
Builds
Redesigned value streams and a continuous improvement operating system
Domain
Digital Infrastructure / Operational Excellence / AI Integration
Required skills
Lean, Six Sigma, BPM, value stream mapping, process/task mining, AI/automation strategy, facilitation, coaching, organizational change management
Preferred skills
Experience in technology/services/infrastructure environments, HR partnership on capability programs, Lean Six Sigma certification
Technologies
Lean, Six Sigma, BPM, value stream methods, process mining, task mining, AI platforms
Responsibilities
Facilitate sessions to map current work flows and define future states; Apply Lean/Six Sigma/BPM to identify bottlenecks and drive measurable gains; Guide teams to design for outcomes and place AI/human judgment appropriately; Advise leaders on AI applicability and escalate concerns; Connect business teams with Digital/AI orgs for deployment; Set up visibility mechanisms to sustain gains; Develop management practices and toolsets for continuous improvement; Coach teams on applying new practices; Recommend enterprise standards vs. regional flexibility; Support communities of practice.
Seniority
Senior, hands-on IC