Principal Product Manager - Conversational AI
Core
Own product strategy for Equinix's conversational AI and assistant platforms (chat, voice, agentic interfaces) serving employees, customers, and partners.
Role type
Principal Product Manager (Conversational AI)
Builds
Enterprise conversational AI platforms, agent orchestration systems, and multi-channel assistant capabilities.
Domain
Enterprise Technology / Conversational AI / Cloud Infrastructure
Deliverable
production ML models
Required skills
Conversational AI strategy, Agent orchestration, Large Language Model (LLM) architecture, Cloud infrastructure, Responsible AI governance, Product roadmap planning, Technical risk management, Enterprise data pipelines, Model evaluation, UX design for AI
Preferred skills
Experience with OpenAI/Anthropic/Google models, ML Ops, Multi-agent coordination, Tool/function calling, Hybrid model deployment
Technologies
LLMs, Agent frameworks, Cloud platforms, AI observability tools, RAG systems
Responsibilities
Define product requirements for system reliability, latency, and performance; Guide decisions on prompt design, retrieval augmented generation, and model selection; Partner with engineering to evaluate LLM architectures and deployment approaches; Establish requirements for traceability, explainability, and regulatory compliance; Lead tradeoff decisions balancing business value, technical complexity, and risk; Build alignment across Product, Engineering, Legal, and Security teams.
Seniority
Principal, strategic influence & hands-on product leadership
