Data Center Customer Operations IV
Core
Operates moderately difficult data center installations, cross-connects, and troubleshooting tasks while managing customer work orders and reporting.
Role type
Senior IC data center operations technician
Builds
Data center infrastructure (racks, cabling, cross-connects) for enterprise customers
Domain
Data Center / Telecommunications
Required skills
rack and stack, cable management, cross-connect installation, Layer 1-3 testing, troubleshooting, queue management, asset database updates, stakeholder coordination
Preferred skills
none stated
Technologies
none stated
Responsibilities
Review and execute moderately difficult work orders; install and test cross-connect circuits; perform quality checks on installations; troubleshoot circuit issues; update asset databases; coordinate with cross-functional teams and customers; monitor stock levels; provide backup support to security.
Seniority
Mid-level, hands-on IC