Data Center Customer Operations III
Core
Execute semi-routine data center operations including queue management, rack and stack installations, cross-connects, and testing to maintain critical digital infrastructure.
Role type
Junior data center operations technician
Builds
Data center infrastructure (cabling, racks, cross-connects) for enterprise customers
Domain
Data Center Operations / Telecommunications
Required skills
Physical cabling (fiber, copper), rack and stack, queue management, ticketing systems, basic testing procedures, customer service
Preferred skills
Layer 2/3 testing knowledge, vendor support, project audit support
Technologies
Asset databases, ticketing systems, cabling tools
Responsibilities
Review and respond to work order requests, rack and stack customer equipment, perform standard cross-connect installations and testing, support intra-cage infrastructure, escort customers on-site, maintain detailed activity records
Seniority
Entry-level, 1-2 years experience