Data Center Customer Operations IV
Core
Manage moderately difficult data center customer requests, including queue management, rack and stack installations, cross-connects, and troubleshooting.
Role type
Senior IC Data Center Operations Technician
Builds
Data center infrastructure (cabling, racks, cross-connects) for enterprise customers
Domain
Data Center Operations / Telecommunications Infrastructure
Required skills
Data center operations, rack and stack, cross-connect installation, Layer 1-3 testing, troubleshooting, queue management, reporting, stakeholder partnership, customer service, project coordination, training
Preferred skills
None stated
Technologies
None stated
Responsibilities
Review and execute moderately difficult work orders and customer tickets; Perform rack and stack installations including cable management and circuit terminations; Support cross-connect circuits and perform certification testing; Troubleshoot moderately difficult circuits and escalate advanced issues; Monitor stock levels and coordinate with vendors; Provide on-site customer support and access control; Support junior team members and new hires.
Seniority
Mid-level, hands-on IC