Data Center Customer Operations IV
Core
Operate and maintain critical data center infrastructure, including rack and stack equipment, cable management, and cross-connect circuits, while managing customer work orders and reporting.
Role type
Senior IC data center operations technician
Builds
Physical data center infrastructure (cabling, racks, cross-connects) for enterprise customers
Domain
Data Center / Telecommunications Infrastructure
Deliverable
physical/clinical work
Required skills
Rack and stack installation, cable management, fiber termination, cross-connect testing, Layer 1-3 troubleshooting, splice knowledge, queue management, asset database updates
Preferred skills
Vendor coordination, process improvement recommendations, mentoring junior staff
Technologies
Splicing tools, asset management systems, cross-connect testing equipment
Responsibilities
Review and execute moderately difficult work orders for rack and stack, cable installation, and cross-connects; troubleshoot and test Layer 1-3 circuits; manage customer tickets and reporting; monitor stock levels and coordinate vendors; support on-site customer access and escorting.
Seniority
Mid-level, hands-on IC
