Business Analyst - Service Management
Core
Serves as a liaison between business stakeholders and technology teams to translate business objectives into effective system and process solutions.
Role type
Business Analyst
Builds
System and process solutions
Domain
Construction / Technology
Deliverable
product features
Required skills
Requirements elicitation, process modeling, functional specification writing, stakeholder communication, project scope definition, quality assurance verification
Preferred skills
CBAP certification
Technologies
N/A
Responsibilities
Engage business users to elicit, analyze, synthesize, and validate business requirements; Collaborate with project managers to define project scope, priorities, success criteria, and metrics; Develop scope documents, use cases, business rules documentation, and process and data diagrams; Analyze requirements for completeness, feasibility, consistency, and alignment with technical systems; Translate conceptual requirements into clear functional specifications for development teams; Communicate requirement changes, trade-offs, risks, and dependencies to stakeholders; Participate in quality assurance activities to verify delivered solutions meet defined requirements
Seniority
Mid-level, hands-on IC
