Datacenter Customer Operations Technician II - Fixed Term Contract
Core
A Datacenter Customer Operations Technician supporting routine installations, cross-connects, testing, and customer service in Equinix data centers.
Role type
junior IC datacenter operations technician
Builds
customer connectivity and infrastructure within data centers
Domain
data center operations / telecommunications infrastructure
Deliverable
physical/clinical work
Required skills
rack and stack equipment, basic fiber raceway installation, cable management, basic cross-connect troubleshooting, ticketing system usage, customer service, shift work adaptability
Preferred skills
telecommunications knowledge, ICT installation experience, electrical knowledge, building automation knowledge, datacenter industry experience, shift work experience
Technologies
ticketing systems, patch panels, ground cabinets, post racks, PDU rails
Responsibilities
review and respond to routine work orders, rack and stack basic customer equipment, support routine intra-cage and infrastructure installations, support basic cross-connect troubleshooting, support basic testing and routine installations of customer assets, deliver quality customer service experience, support fulfillment of projects under close supervision
Seniority
Junior, entry-level IC