Data Center Customer Operations Technician V
Core
Skilled specialist managing data center operations, including queue management, skilled installations, cross-connects, and troubleshooting for customer equipment and infrastructure.
Role type
Senior IC data center operations technician
Builds
Customer equipment installations, cross-connect circuits, and operational reports
Domain
Data Center Infrastructure / Telecommunications
Required skills
Skilled rack and stack support, fiber tray and ladder rack installation, cross-connect circuit installation and testing, Layer 1-3 troubleshooting, standard operating procedure adherence, asset database management, quality assurance checks, stakeholder partnership, customer service, time management, basic safety coaching
Preferred skills
Experience with difficult/challenging installations, advanced capacity planning, vendor support, mentoring junior team members
Technologies
Data center management systems, asset databases, installation spreadsheets, cross-connect testing tools
Responsibilities
Review and manage work orders and expedited requests, handle skilled rack and stack installations, install and test cross-connect circuits, perform Layer 1-3 certification testing and troubleshooting, maintain asset databases and generate reports, support customer access and on-site needs, monitor stock levels and coordinate reordering, coach team members on procedures and safety
Seniority
Mid-level, hands-on IC