Data Center Customer Operations Engineer IV
Core
Lead shifts and drive projects in structured cabling and cross-connects to support major customers and campus growth.
Role type
Senior IC data center customer operations engineer
Builds
Structured cabling, cross-connects, rack and stack equipment, and data center infrastructure
Domain
Data center operations / digital infrastructure
Deliverable
physical/clinical work
Required skills
structured cabling, cross-connects, rack and stack, fiber terminations, cable management, certification testing, troubleshooting, queue management, vendor coordination, quality assurance, de-installation procedures
Preferred skills
data center or mission critical industry experience, technical aptitude, adaptability to new processes
Technologies
asset databases, alarm dispatch systems
Responsibilities
Review and process work orders for structured cabling and cross-connects; coordinate vendors and perform quality assurance on installations; handle moderately complex rack and stack equipment tickets; support data center cross-connect tasks including testing and troubleshooting; manage de-installation tickets and system closures; ensure customer satisfaction through precise order execution and on-site access control.
Seniority
Senior, hands-on IC with shift leadership