Service Consultant
Core
Trusted link between customers and skilled technicians, guiding clients through vehicle service and repair processes to ensure honesty and transparency.
Role type
Service Consultant
Builds
Customer service experience and repair workflow coordination for CarMax's used car retail customers
Domain
Automotive retail / After-sales service
Deliverable
client delivery
Required skills
Customer service, Communication, Data documentation, Cash handling, Workflow coordination, Physical stamina
Responsibilities
Welcome and engage customers professionally, Document customer concerns and create repair orders, Consult on recommended repairs, Review completed work for accuracy, Process service payments, Coordinate workflow efficiently
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