Deputy Assistant Director for Policy and Program Improvement
Core
Directs policy, training, and quality assurance work connecting statewide Food and Nutrition Services requirements to county social services decisions.
Role type
Senior Human Services Program Manager (Policy & Quality Assurance)
Builds
Statewide Food and Nutrition Services (FNS) programs, specifically SNAP
Domain
Public sector / Human Services / Nutrition Programs
Required skills
Program direction, staff management, payment-accuracy strategy, policy integration, system change management, training coordination, county assessment, resource allocation
Preferred skills
SNAP experience, state-supervised benefit program administration, supervising professional/managerial staff, interpreting federal/state requirements, negotiating responsibilities
Technologies
NC FAST (eligibility system), HSBIA (Business Information and Analytics)
Responsibilities
Directs SNAP Policy, Policy Implementation/Training, and Quality Assurance managers; Sets improvement priorities from Quality Control findings; Approves proposed system change requests; Establishes QA operating processes with county leadership; Manages staffing and operating resources; Coordinates program projects with data and IT units.
Seniority
Senior, hands-on IC with management responsibilities