Customer Service Agent-Greensboro
Hybrid
Core
Guide taxpayers over the phone regarding refunds, payment plans, tax notices, account balances, and North Carolina tax laws.
Role type
Customer Service Agent (Administrative Specialist)
Builds
Accurate tax information and compliance support for North Carolina taxpayers
Domain
State government / Tax administration
Deliverable
client delivery
Required skills
Verbal communication, Written communication, Phone support, Tax law interpretation, Department system navigation
Responsibilities
Manage high volume of incoming calls, Provide clear and accurate guidance to taxpayers, Complete thorough training program to interpret personal income and sales/use tax laws