Customer Service Level 2 Agent
Hybrid
Core
Assist taxpayers by answering calls, resolving correspondence, and educating them on North Carolina Revenue Laws.
Role type
Customer Service Level 2 Agent
Builds
Tax compliance and revenue collection services for North Carolina citizens
Domain
Public sector / Tax administration
Deliverable
client delivery
Required skills
Verbal communication, Written communication, Computer proficiency, Customer service, Tax law knowledge, Policy interpretation
Responsibilities
Answer high-volume incoming calls, Resolve incoming letters and emails, Answer taxpayer questions on refunds and tax laws, Complete training on tax laws