Customer Specialist
Core
Guide customers through vehicle sales, appraisals, test drives, and financing while managing inventory and service coordination.
Role type
Customer Specialist (Sales & Service)
Builds
Used vehicle sales transactions, customer service experiences, and vehicle inventory management
Domain
Automotive retail / Used car sales
Deliverable
product features
Required skills
Customer service, vehicle condition assessment, inventory management, administrative processing, data transcription, physical lifting
Preferred skills
Retail sales experience, Microsoft Office proficiency
Responsibilities
Guide customers through sales, appraisals, test drives, and financing; conduct vehicle condition assessments; manage inventory check-in and scanning; perform cosmetic inspections; handle transaction paperwork and payments; coordinate service appointments and review repair invoices.
Seniority
Entry-level, hands-on IC
