DMV – Examiner I Driver License- Statesville CDL
Core
Frontline customer service representative processing driver license transactions and providing guidance on licensing procedures for North Carolina residents.
Role type
Entry-level customer service examiner (driver licensing)
Builds
Driver license services and customer support
Domain
Public sector / Transportation / Driver licensing
Deliverable
client delivery
Required skills
Customer service, policy interpretation, regulatory compliance, background check coordination, process improvement, cross-training
Preferred skills
Experience explaining policy and procedures to the public
Technologies
DMV systems, digital modernization tools
Responsibilities
Maintain operational readiness, identify customer barriers, support digital modernization initiatives, promote self-service options, participate in continuous improvement activities, support collection of customer feedback, maintain compliance with NC laws and REAL ID Act
Seniority
Entry-level, hands-on IC
