Distribution Agent
Core
Process financial adjustment requests, research discrepancies, and enter accurate data into the Automated Collections and Tracking System (ACTS) to support statewide child support payment processing.
Role type
Accounting Technician II (Financial Data Processing)
Builds
Financial adjustment records and reports for the Child Support Services Central Operations Unit
Domain
Public Sector / Child Support Services / Financial Administration
Required skills
Financial data entry, discrepancy research, error reversal, financial reporting, workflow tracking, documentation management
Preferred skills
High-volume request processing, ACTS system proficiency, financial reconciliation, administrative support
Responsibilities
Process financial adjustment requests from local offices and agencies; Identify and categorize requests for proper routing; Research financial discrepancies and reverse errors; Enter accurate data into ACTS; Generate and review financial reports; Provide backup administrative support (phones, emails, worklists); Maintain organized documentation for auditing.
Seniority
Entry to Mid-level, individual contributor