Experience Ambassador
Core
Provide non-medical care and support to patients, families, and visitors in the Emergency Department and hospital floors to enhance the overall patient experience.
Role type
Patient Experience Ambassador
Builds
Patient experience ecosystem
Domain
Healthcare
Deliverable
physical/clinical work
Required skills
Customer service, communication, empathy, conflict resolution, liaison coordination
Preferred skills
Joint Commission knowledge, CMS requirements knowledge, CPXP certification
Responsibilities
Provide a warm and welcoming first impression, assist patients and families, act as a liaison between patients and care teams, identify and manage potential negative situations, support improvement efforts.
Seniority
Mid-level, hands-on IC
Sourced via workday · Listed on CareerPlan, which tracks 879,000+ jobs from 20+ sources.
