Manager Gift Operations
Core
Leads enterprise gift administration operations, ensuring accurate processing, reconciliation, and financial reporting for donor gifts while maintaining compliance with policies and audit requirements.
Role type
Manager, Gift Operations
Builds
Enterprise gift administration program supporting fundraising and financial integrity
Domain
Nonprofit / Healthcare
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Gift administration, financial controls, nonprofit compliance, CRM management, reconciliation, staff recruitment and coaching, policy development, performance metrics monitoring
Preferred skills
Automation and process improvement, data partnership
Technologies
CRM
Responsibilities
Lead enterprise gift administration operations including intake, handling, CRM processing, adjustments, reconciliation, and documentation; Develop policies, procedures, and quality assurance standards; Serve as primary liaison with Finance for audits and fund administration; Produce and maintain Pledge Aging reports; Oversee funds, campaigns, and appeals creation in CRM; Monitor workload, staffing, and departmental performance metrics; Recruit, coach, and develop gift administration staff
Seniority
Manager, supervisory role