Estate Manager (Home Eligibility Services)
Core
Deliver quality housing services to HDB flat applicants and residents by assessing eligibility for flat purchases, CPF housing grants, and HDB housing loans, and processing sale and resale transactions.
Role type
Estate Manager (Home Eligibility Services)
Builds
HDB flat purchase value chain services
Domain
Public housing administration
Deliverable
client delivery
Required skills
eligibility assessment, case report preparation, draft submissions, customer liaison, counter operations supervision, grant application processing
Responsibilities
Assess applicants' eligibility to buy new/resale HDB flats, receive CPF housing grants, and take HDB housing loans; respond to appeals from customers who deviate from eligibility conditions; prepare case reports and draft submissions for management's consideration; liaise with applicants/residents, solicitors, and relevant agencies; supervise counter operations; process Enhanced CPF Housing Grant applications.