[LTA-QSC2] DEPUTY / ASSISTANT MANAGER, QUALITY SERVICE PLANNING
Core
Design and develop analytics and AI solutions to transform operational data into automated insights for public service quality monitoring and decision-making.
Role type
Data & Insights Analyst (AI/ML focus)
Builds
Automated insights, measurement frameworks, and AI-assisted analytical workflows for public services.
Domain
Public sector / Data Science / Artificial Intelligence
Deliverable
production ML models
Required skills
Python, R, Statistics, Business Analytics, Machine Learning, AI techniques, Database management, Data visualization, Large Language Models (LLMs), Generative AI, Prompt engineering
Preferred skills
Experience with AI-enabled database technologies, Proof-of-concept development
Technologies
Python, R, LLMs, Generative AI tools
Responsibilities
Design intelligent analytics capabilities for proactive service quality monitoring; Apply advanced analytics and ML to identify service gaps; Pilot and implement AI/automation solutions to streamline workflows; Conduct POCs for emerging AI technologies; Collaborate on measurement frameworks for service quality; Translate complex data into actionable recommendations for stakeholders.
Seniority
Mid-level, hands-on IC
