Manager (Tax Service Delivery, Compliance Strategy & Service)
Core
Enforce tax compliance, assist taxpayers via phone/correspondence, and support service delivery improvements at IRAS.
Role type
Tax Service Delivery Manager
Builds
Tax service delivery, voluntary compliance, and taxpayer education programs
Domain
Public sector / Tax administration
Required skills
Tax knowledge, customer service, communication, data analysis, resourcefulness
Preferred skills
Ability to question, probe, and analyse
Responsibilities
Carry out enforcement actions against non-compliant taxpayers, Provide assistance to taxpayers via telephone or written correspondence, Support managers on technical and procedural issues, Involved in projects to improve service delivery and taxpayer education