Hospitality Specialist
Core
Support clients and staff to promote health and safety, create a welcoming environment, and facilitate therapeutic transformation in a behavioral health setting.
Role type
Hospitality Specialist (Behavioral Health)
Builds
Safe and welcoming therapeutic environments for clients and staff
Domain
Behavioral Health / Mental Health Services
Deliverable
physical/clinical work
Required skills
Crisis intervention, trauma-informed care, de-escalation techniques, conflict resolution, safety assessment, customer service, cultural awareness, reflective practice
Preferred skills
Experience with well-rounded populations across the lifespan, crisis intervention experience
Responsibilities
Conduct threat assessments and enforce safety measures, implement crisis prevention and management techniques, greet clients and visitors with courtesy, assist in resolving client issues, model positive behavior, participate in staff development and meetings, respond to unsafe acts or processes
Seniority
Entry-level to Mid-level, individual contributor