Benefits Navigator - CCBHC
Core
Assist individuals in obtaining and maintaining health insurance and public benefits to support access to behavioral health care.
Role type
Benefits Navigator
Builds
Continuity of care for clients in the Certified Community Behavioral Health Clinic (CCBHC) model
Domain
Behavioral health / Public benefits administration
Deliverable
client delivery
Required skills
Illinois Medicaid program knowledge, public benefits application processing, eligibility monitoring, trauma-informed communication, stakeholder coordination, data documentation
Preferred skills
Human services degree, behavioral health experience, community-based service experience
Responsibilities
Assist clients with Medicaid and SNAP applications and renewals; Monitor eligibility timelines and conduct proactive outreach; Provide education on benefit requirements; Coordinate with internal teams and external entities like DHS and MCOs; Document activities in electronic health records; Track benefit retention outcomes.
Seniority
Individual Contributor