988 Chat/Text Crisis Specialist
Core
Provides brief clinical screenings, risk assessments, and service linkage for individuals experiencing emotional distress via chat/text on the National Suicide Prevention Lifeline (988), with potential telephonic support.
Role type
Crisis intervention specialist (chat/text)
Builds
Safety assessments and resource referrals for crisis contacts
Domain
Behavioral health / Suicide prevention
Required skills
Suicide assessment, Crisis intervention, Service linkage and referrals, Clinical screening, Telephonic intervention
Preferred skills
Customer service, Professional etiquette, Community resource knowledge
Technologies
Chat/text platforms, Telephonic systems
Responsibilities
Provide telephonic or chat clinical screenings and risk assessments, Answer crisis contacts to assess for suicide and safety, Conduct follow-up calls for moderate to high risk individuals, Meet ethical and clinical standards, Participate in supervision and training
Seniority
Entry-level to Junior