Staff Software Product Manager - Communications Engineering
Core
Lead product strategy for communication orchestration across SMS, email, push, voice, and portal channels to improve student engagement.
Role type
Staff Software Product Manager (Communications Engineering)
Builds
Scalable, secure communication platforms and conversational AI solutions for a higher education institution.
Domain
Higher Education / Omnichannel Communications / Conversational AI
Deliverable
product features
Required skills
Product strategy and roadmap definition, omnichannel platform management, conversational AI and chatbot development, software architecture principles, data-driven metric definition, cross-functional leadership, stakeholder influence
Preferred skills
SaaS communication platform experience (Braze, Airship, Salesforce, Oracle), customer identity and consent management, multi-system data orchestration, NICE Systems experience
Technologies
SMS, email, push notifications, voice, portal, conversational AI, chatbot frameworks, cloud-based systems, service-oriented architecture
Responsibilities
Define product vision for communication orchestration, partner with engineering to design scalable platforms, lead strategy for conversational AI capabilities, build business cases and measure impact, balance priorities and make trade-offs, mentor other product managers
Seniority
Staff, strategic leadership with hands-on product ownership
