Principal Product Manager, ITSM - (Console)
Core
Define and launch the next iteration of Console's core ITSM product, an AI-native platform for enterprise service management that automates tickets and workflows.
Role type
Staff Product Manager (ITSM & AI Automation)
Builds
AI-native ITSM platform (agentic service desk, workflow automation, knowledge management) for enterprise customers
Domain
Cybersecurity / Enterprise IT Service Management / AI
Deliverable
production ML models
Required skills
Product strategy, B2B product launch, cross-functional engineering leadership, AI automation, agent design, ticketing systems, knowledge base management, product positioning, startup product culture
Preferred skills
ITSM/support/work management domain expertise, systems thinking, state machine design, lifecycle engine design
Technologies
AI agents, automation engines, ticketing systems, knowledge bases
Responsibilities
Lead end-to-end product strategy and lifecycle for core ITSM product; Develop relationships with design partners and become an expert in the ITSM market; Solve product challenges across AI automation, agent design, and knowledge management; Own product positioning and go-to-market strategy; Help define product culture at Console
Seniority
Staff, hands-on IC