Customer Security Analyst, MDR (Unit 42)
Core
Primary communication bridge between MDR analysts and customers, translating technical incident response into clear, actionable updates.
Role type
Customer-facing security analyst (MDR)
Builds
Customer trust and confidence during cybersecurity incidents and onboarding
Domain
Cybersecurity / Managed Detection and Response (MDR)
Deliverable
client delivery
Required skills
incident response communication, threat detection knowledge, EDR/SIEM/SOAR/XDR tool usage, incident report drafting, customer onboarding
Preferred skills
Cortex XDR/XSOAR experience, Tier 1/2 SOC analyst background
Responsibilities
Monitor and triage incoming customer communications, partner with MDR analysts to address incident questions, own customer communication lifecycle during active incidents, escalate customer issues internally, drive consistency in external threat intelligence communication
Seniority
Mid-level, hands-on IC