Manager, Technical Services (Network Security)
Core
First-line people leader responsible for day-to-day execution and delivery quality of a Technical Services pod for the Global Delivery Center (NetSec), ensuring engagements are delivered on-scope, on-schedule, and to defined quality bars.
Role type
Manager, Technical Services (Network Security)
Builds
Professional Services and Resident Engineer engagements for Network Security products
Domain
Cybersecurity / Network Security
Deliverable
client delivery
Required skills
team leadership, technical oversight of Network Security implementations, capacity planning, hiring and onboarding, performance management, customer relationship management, sales partnership, escalation response
Preferred skills
experience with Palo Alto Networks NGFW / Panorama / Prisma Access / SASE, managing multiple concurrent customer engagements, coaching engineers
Technologies
PAN-OS, Panorama, Prisma Access, SASE, NGFW
Responsibilities
Own engagement quality and delivery timelines; review designs and validate architectures; match consultants to engagements; conduct 1:1 coaching and drive individual development plans; own hiring and onboarding; deliver performance reviews and feedback; act as first escalation point for delivery issues; partner with Sales on scoping and staffing
Seniority
Manager, hands-on IC with people leadership
