Senior Business Insights Consultant ( Technical Support )
Core
Strategic leader driving Support Transformation by translating complex data into actionable insights to shape business priorities and elevate customer outcomes.
Role type
Senior Business Insights Consultant (Technical Support)
Builds
Strategic initiatives for case elimination, aged backlog reduction, and product serviceability enhancements.
Domain
Cybersecurity / Enterprise Technical Support Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
First-principles problem solving, advanced data synthesis, root-cause analysis, metrics and governance design, cross-functional leadership, executive communication, operational strategy execution
Preferred skills
Management consulting experience at top-tier strategy firms
Technologies
None explicitly listed
Responsibilities
Design pragmatic solutions to advance business priorities, synthesize diverse data sources for decision-making, deliver executive-level strategic plans, own and direct the global Case Elimination Program, lead Aged Case Backlog Reduction initiatives, serve as primary liaison between Support and Engineering, demonstrate end-to-end accountability for operational programs
