Customer Success Engineer (Machine Identity Management)
Core
Provide advanced technical expertise and leadership to ensure successful deployment, automated lifecycle management, and optimization of enterprise Certificate Lifecycle Management (CLM) and Public Key Infrastructure (PKI) solutions for large organizations.
Role type
Senior Customer Success Engineer (PKI/CLM)
Builds
Enterprise CLM and PKI solutions for distributed hybrid environments
Domain
Cybersecurity, PKI, Cloud Infrastructure
Deliverable
client delivery
Required skills
PKI technology and standards, cryptography, directory technologies (LDAP, Active Directory), cloud infrastructure design, large-scale network operations, customer-facing advisory, product adoption leadership, strategic stakeholder management
Preferred skills
Microsoft ADCS management, Public Certificate Authorities integration, HSM or cloud key management services (AWS KMS, Azure Key Vault), automation tools (Ansible, Terraform), ACME protocol
Technologies
Palo Alto Networks CLM, PKI, AWS KMS, Azure Key Vault, Ansible, Terraform, LDAP, Active Directory
Responsibilities
Lead complex deployments and resolve intricate technical challenges, guide customers through sophisticated integrations and customizations, conduct in-depth training sessions and workshops, assess deployment gaps and create strategic action plans, manage complex customer engagements with account teams, lead customer escalations
Seniority
Senior, hands-on IC with strategic advisory
