Sr Staff IT Software Engineer - IT Go-To-Market & Customer Experience
Core
Define technical vision and deliver custom-built scalable technology, including microservices and AI-powered systems, for the IT Customer Experience team.
Role type
Sr Staff Software Engineer (IT Go-To-Market & Customer Experience)
Builds
Microservices, AI-powered systems, and scalable business platforms for internal IT and customer experience.
Domain
Enterprise IT, Cloud Infrastructure, Generative AI
Deliverable
production ML models | product features
Required skills
Microservices architecture, Java (Spring Boot, Hibernate), RESTful API design, LLM API integration (Vertex AI/Gemini/OpenAI/Anthropic), Vector embeddings & semantic search, Relational/NoSQL databases, Kubernetes & Helm
Preferred skills
Google Cloud Platform (GCP) & Spanner, Conversational AI platforms, TypeScript/Node.js for AI agents, Multi-turn dialogue management
Technologies
Java, Spring Framework, Hibernate, Google Vertex AI, OpenAI, Anthropic, MySQL, PostgreSQL, MongoDB, Firestore, Kubernetes, Helm, GCP, AWS, Azure
Responsibilities
Architect and evolve scalable business systems across multiple services; Establish engineering standards in agile environments; Provide technical leadership for complex initiatives; Balance technical debt and new features against timelines; Mentor engineers at all levels; Drive technical strategy for LLM-powered systems (context caching, token optimization, latency reduction); Establish evaluation and observability frameworks for AI quality.
Seniority
Sr Staff, hands-on IC with strategy & mentorship
