Client Services Administrator
Core
Provide daily and monthly administrative support to maintain high-quality operational processes for servicing clients in fund administration.
Role type
Client Services Administrator
Builds
CIS transactions, client communications, and operational reporting for fund administration clients
Domain
Financial Services / Fund Administration
Required skills
Excel proficiency, attention to detail, accuracy under pressure, regulatory knowledge, analytical problem solving
Preferred skills
Basic understanding of unit trusts and investments, ability to work independently
Technologies
TCube, Graphite, Citrix, Standard Bank Online
Responsibilities
Receive and make calls to clients, partners, and brokers; Process CIS transactions (new business, redemptions, switches, transfers); Monitor unreconciled items and follow up on unallocated funds; Respond to investor and broker queries; Maintain and update client databases; Distribute portfolio information; Assist with risk identification.
Seniority
Individual Contributor, operational level
