Contact Centre Administrator x 4 Positions
Core
First point of contact for superannuation and retirement inquiries, providing technical support, fund product information, and administration processing.
Role type
Contact Centre Administrator
Builds
Client engagement and relationship building for existing client base
Domain
Financial Services / Superannuation
Deliverable
client delivery
Required skills
RG146 qualification, superannuation legislation knowledge, fund rules/trust deed knowledge, PC skills (Word, Excel, Outlook), time management
Preferred skills
experience in administration or contact centre environment
Responsibilities
Provide high quality inbound and outbound client contact, process administration transactions (authority updates, member updates, benefit quotes), investigate and respond to complaints, maintain accurate reference material, adhere to service standards and legislative requirements
Seniority
Individual Contributor