Client Services Administrator
Core
Provide daily and monthly administrative support to maintain high standards of quality in operational processes related to servicing clients.
Role type
Client Services Administrator
Builds
Operational processes for fund administration and middle office solutions
Domain
Financial Services / Fund Administration
Deliverable
client delivery
Required skills
Excel proficiency, unit trusts and investments knowledge, accuracy and attention to detail, regulatory compliance awareness, analytical problem solving
Preferred skills
ability to work under pressure, initiative, independent work, effective communication at various levels
Technologies
Silica Reports, Web portal
Responsibilities
Receive and make calls to clients, partners, brokers, and administrators; Process CIS transactions including new business, redemptions, switches, and transfers; Monitor unreconciled items on Silica Reports; Handle FICA compliance; Update and maintain client databases; Distribute portfolio information; Assist with risk identification; Track accurate and timely processing of client transactions.
Seniority
Mid-level, 2+ years experience
