Healthcare Consulting Senior Director - Patient Experience
Core
Lead complex performance improvement engagements to optimize business operations, improve clinical outcomes, and create a consumer-centric healthcare experience for patients.
Role type
Senior Director, Healthcare Consulting (Patient Experience)
Builds
Collaborative, high-performing engagement environments and successful client outcomes
Domain
Healthcare consulting, hospital operations, patient experience
Required skills
Strategic leadership, engagement management, financial acumen (budgets, forecasting, margins), analytical problem solving, change management, executive relationship building, process redesign, CAHPS analytics, healthcare delivery systems knowledge, team coaching
Preferred skills
Matrixed organization experience, cross-functional team leadership
Technologies
Microsoft Office (Word, PowerPoint, Excel)
Responsibilities
Lead complex performance improvement engagements; Manage engagement-wide economics including budgets and billing; Apply analytical skills to quantify benefits and identify risks; Communicate effectively to understand challenges and deliver presentations; Build executive relationships and identify new business opportunities; Lead change processes and coach teams
Seniority
Senior Director, strategic leadership and engagement ownership