Oracle Cloud Supply Chain Management (Managed Services)
Core
Senior functional consultant providing L2/L3 support and managed services for Oracle Cloud Supply Chain Management (SCM) SaaS, specifically focusing on Costing, Order Management, and Inventory modules.
Role type
Senior IC Oracle Cloud SCM Functional Consultant (Managed Services)
Builds
High-quality, timely service delivery for client support projects using Oracle Fusion Applications Suite
Domain
Enterprise Resource Planning (ERP) / Supply Chain Management
Deliverable
client delivery
Required skills
Oracle Cloud SCM (Costing, OM, Inventory), Redwood UI transition, Visual Build Studio (VBS), OTBI/BI Publisher reporting, incident resolution, configuration changes, service request management, SLA management
Preferred skills
Oracle ERP functional knowledge, Level 2 certification, supply chain execution and planning exposure, ITIL knowledge
Technologies
Oracle Cloud SCM, Oracle Fusion Applications Suite, Redwood UI, Visual Build Studio, OTBI, BI Publisher
Responsibilities
Serve as SME for L2/L3 support including incident resolution and service requests; Manage day-to-day operations of managed services; Troubleshoot and resolve issues for Oracle-managed services teams; Maintain strong client relationships; Monitor service performance metrics and support continuous improvement; Prepare regular performance and client satisfaction reports
Seniority
Senior, hands-on IC
