Strategic Program Manager, Implementation (MANTL)
Core
Advanced implementation delivery leader managing complex onboarding programs and strategic customer engagements for U.S. banks and credit unions.
Role type
Senior IC strategic program manager (implementation)
Builds
Scalable delivery methodologies and operational processes for digital banking client onboarding
Domain
Fintech / Digital Banking / SaaS
Required skills
Complex implementation program management, Strategic customer onboarding leadership, Cross-functional delivery coordination, Project governance and risk management, Operational strategy influence, Executive-level communication, Scalable process development, Portfolio management
Preferred skills
Fintech/SaaS implementation experience, Agile/Waterfall methodologies, PMP/PgMP certification, Operational transformation experience, Technical onboarding knowledge, Mentoring program managers
Technologies
None stated
Responsibilities
Lead highly complex implementation programs and strategic customer onboarding engagements, Serve as senior implementation lead for strategic customer relationships, Drive implementation strategy and execution across multiple programs, Partner with Delivery leadership and technical stakeholders to mitigate risks, Analyze complex implementation challenges and develop mitigation strategies, Influence implementation governance and operational standards, Lead cross-functional implementation coordination efforts, Provide strategic oversight of implementation schedules and portfolios, Facilitate executive-level project discussions, Drive customer-centric implementation experiences, Guide issue escalation and resolution activities, Identify and lead operational improvement initiatives, Mentor and support implementation program managers, Collaborate on implementation capacity planning and forecasting, Contribute to organizational implementation strategy
Seniority
Senior, hands-on IC