Mainframe Technology Support
Core
Provide 24x7 production support for IBM z-Series mainframe environments, ensuring stability and availability of critical financial infrastructure.
Role type
Senior Mainframe Technology Support Engineer
Builds
End-to-end application and infrastructure service delivery for a global financial institution
Domain
Financial Services / Mainframe Computing
Deliverable
production ML models | infrastructure
Required skills
IBM z-Series administration, Hardware Management Console (HMC) management, replication solutions (IBM CSM, GDPS), enterprise security standards (SSH, IMS, CICS, DB2, WebSphere), ServiceNow ticketing, incident/problem/change management, AI tool validation in production
Preferred skills
Python scripting, Site Reliability Engineering (SRE) practices, batch scheduling tools (CA-7, Control-M, Zeke), JCL knowledge, Netcool support, partnership with engineering teams on architecture
Technologies
IBM z-Series, HMC, CSM, GDPS, ServiceNow, WebSphere, DB2, IMS, CICS, SSH, Python, AI tools, CA-7, Control-M, Zeke, Netcool, JCL
Responsibilities
Monitor production systems for anomalies and investigate issues, administer and troubleshoot Mainframe components to sustain operational health, execute policies to preserve stability in a 24x7 environment, communicate issues and resolutions to stakeholders, participate in incident/problem/change management, use enterprise-approved AI capabilities to accelerate incident triage and trend analysis, apply AI-assisted practices to identify recurring disruption patterns
Seniority
Senior, hands-on IC